Avoid Utility Scams

National Utility Scam Awareness Week is happening now, November 17-23, 2019.

Georgia Power is joining other electrical, water and natural gas utilities across the country to share simple tips to help customers avoid common scams.

The company urges customers to be cautious when contacted by an unverified person claiming to be a Georgia Power representative. 

Georgia Power – like other utilities — will never ask a customer to provide a credit card or pre-paid debit card number over the phone.

Additionally, the company will never send employees into the field to collect payment in person or ask a customer to pay anywhere other than an Authorized Payment Location (APL).

Georgia Power also provides the following guidance to customers. (Note, these are good tips for utlity customers across the country, too):

  • If an account becomes past due, Georgia Power (or your utility) will contact the customer via a pre-recorded message to the primary account telephone number or by letter requesting that the customer call Georgia Power to discuss the account.
  • Delete all emails that demand immediate payment or personal information or that are from a company that is not your utlity.
  • If an employee needs to visit a customer’s home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company’s name and logo. They will also be in a vehicle marked with the company’s logo.

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