Posts Tagged ‘Generational Divide’

Generations on Hold

From Millennials to Boomers, Americans are divided on a wide range of issues today. But when it comes to expectations for customer service, they have much more in common than you might think.

New research from customer experience specialist Genesys contradicts the widely touted differences between digital natives and their…

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Teens More Confident than Parents about America’s Future

Parents might be a bit more optimistic about the future if they would just listen to their teenaged kids. That is, if the results of a new poll are to be believed.

The latest quarterly Allstate/National Journal Heartland Monitor Poll reveals a generational divide in confidence, with many American…

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