Posts Tagged ‘Customer Service’

Generations on Hold

From Millennials to Boomers, Americans are divided on a wide range of issues today. But when it comes to expectations for customer service, they have much more in common than you might think.

New research from customer experience specialist Genesys contradicts the widely touted differences between digital natives and their…

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Trust Your Credit Union

Among the organizations that consumers are most likely to forgive for making a mistake, one credit union makes it near the top of the list. Not a single mega bank can claim that honor.

Based on a study by Temkin Group of 10,000 U.S consumers, USAA and ACE…

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