Sears Is Still Dealing with a Massive Data Breach

Retailer Sears is providing an update on a massive data breach that is may impact some of its customers.

In mid-March, a vendor providing online support services on the company’s websites at Sears.com and Kmart.com informed the company that the vendor had experienced a security incident that may have affected the names, addresses, and payment card information for customers who placed or attempted to place orders on the Sears.com or Kmart.com websites between September 27, 2017 and October 12, 2017, and entered their payment card information manually on the checkout screen.

Sears has notified the credit card companies of this incident, and is conducting a thorough investigation.

The company’s investigation has concluded that customers using Sears-branded credit cards and/or stored payment card information on the Sears.com and Kmart.com websites were not impacted.

The company said it has also not found any evidence that its stores were compromised or that any internal Sears systems were accessed by those responsible.

Still, the company is encouraging all its customers who believe they may be affected by this incident to monitor their card statements and review their free credit reports, and otherwise remain vigilant for suspected incidents of fraud or identity theft.

Suspected incidents of identity theft should be reported to local law enforcement, the state attorney general, and/or the Federal Trade Commission.  Individuals can also obtain information about the steps they can take to avoid identity theft from the Federal Trade Commission.

Find out more at ftc.gov/idtheft

Customers who believe that their information may have been affected by this incident can obtain additional information by contacting Sears toll-free at (888)-488-5978, visiting the firm’s website at searsholdings.com/update, or contacting the company by mail at 3333 Beverly Road, Hoffman Estates, IL60179.

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